Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. Processing times may be longer during sales events and peak seasons.
Available shipping methods and estimated delivery times are shown at checkout and may vary depending on your location and the items in your order.
Delivery estimates begin once your order has shipped, not when it is placed. Estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances outside our control.
Shipping costs are calculated at checkout based on the weight and size of your order, the delivery destination, and the shipping method selected. When free shipping is available, it will be clearly shown on our website.
Once your order has shipped, you will receive a confirmation email with a tracking number. Tracking information may take 24 to 48 hours to update after the shipping confirmation is sent.
Please make sure the shipping address you provide is complete and accurate. We are not responsible for orders delivered to an incorrect address entered at checkout. If you need to update your address, contact us as soon as possible. We cannot guarantee changes once an order has been processed.
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the order total unless stated otherwise at checkout.
Carriers occasionally experience delays that are beyond our control. If your package has not arrived within the estimated delivery window, please contact us and we will help look into it.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We will work with you to resolve the issue.
If a package is returned to us because of an incorrect address, failure to collect it, or another delivery issue, we will contact you to arrange reshipment. Additional shipping charges may apply.
If you have any questions about this policy, please reach out to us through our Contact Us page and we will be happy to help.
Our team is happy to help. Send us a message and we will get back to you.
