Refund Policy

1. Return Eligibility

You may request a return within 14 days of receiving your order. To be eligible, items must meet the following conditions:

  • The item is unused and in the same condition in which you received it
  • The item is in its original packaging, with all tags and accessories included
  • You have proof of purchase, such as your order number or confirmation email

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been used, altered, or damaged after delivery
  • Items missing their original packaging or parts
  • Gift cards
  • Items marked as final sale or non-returnable at the time of purchase

3. How to Start a Return

To start a return, contact us with your order number, the item you wish to return, and the reason for the return. If the item is defective or damaged, please include clear photos. We will review your request and send you instructions. Please do not send any items back before your return has been approved.

4. Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery. We will arrange a replacement or a refund and cover the return shipping cost where the issue was our error.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

6. Return Shipping

Unless the return is due to our error, customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we cannot be responsible for items that are lost or damaged in transit back to us.

7. Exchanges

The fastest way to exchange an item is to return the original item and place a new order for the item you would like.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can cancel an order only if it has not yet been shipped.

9. Contact Us

If you have any questions about this policy, please reach out to us through our Contact Us page and we will be happy to help.

Questions about this policy?

Our team is happy to help. Send us a message and we will get back to you.

Contact Us